1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device, remember your preferences, and understand how you interact with the service.
In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies."
2. Types We Use
We categorize the cookies we use into four types:
- Essential: required for the platform to function — cannot be disabled
- Functional: remember your preferences to enhance your experience
- Analytics: help us understand how users interact with the platform
- Marketing: used to deliver relevant advertising and track campaign performance
We only set non-essential cookies with your prior consent, which you can grant or withdraw via our cookie preference center.
3. Essential Cookies
These cookies are strictly necessary for the Services to operate. They enable core functions such as authentication, session management, security protections, and load balancing. You cannot opt out of essential cookies while using the platform.
Examples include:
- session_id — maintains your authenticated session
- csrf_token — protects against cross-site request forgery attacks
- consent_preferences — stores your cookie consent choices
Duration: session or up to 12 months depending on function.
4. Functional Cookies
Functional cookies allow us to remember choices you make and provide enhanced, personalized features. For example, they may remember your preferred language, dashboard layout, or notification settings.
Examples include:
- ui_preferences — stores display and layout preferences
- locale — remembers your language and regional settings
Duration: up to 12 months. Can be disabled via cookie preferences, which may affect platform functionality.
5. Analytics Cookies
Analytics cookies help us understand how visitors interact with our platform — which pages are most visited, where users encounter problems, and how navigation flows work. This data is aggregated and used to improve the Services.
We use analytics tools that may set their own cookies. Where possible, we configure these tools to anonymize IP addresses and minimize personal data collection.
Examples include:
- First-party analytics cookies tracking page views, session depth, and feature usage
- Error tracking cookies that help us diagnose technical issues
Duration: up to 24 months. Requires consent.
6. Marketing Cookies
Marketing cookies are used to track visitors across websites and display relevant advertisements. They may be set by us or by advertising partners. We use this data to measure the effectiveness of campaigns and to reach prospective customers with relevant messaging.
We do not use marketing cookies to build personal profiles for sale to third parties. Marketing cookies are only set with your explicit consent.
Duration: up to 12 months. Requires consent and can be withdrawn at any time.
7. Third-Party Cookies
Some cookies on our platform are set by third-party services we use. These include:
- Payment processors — fraud detection and payment flow cookies
- Authentication providers — if you use OAuth/SSO to sign in
- Analytics providers — aggregated usage statistics (consent required)
- Customer support tools — session data for support interactions
Third-party cookies are governed by the respective providers' privacy and cookie policies. We encourage you to review those policies independently.
8. Managing Cookies
You can manage your cookie preferences in the following ways:
Cookie Preference Center
When you first visit RateAI, a consent banner allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking "Cookie Preferences" in the footer.
Browser Settings
Most browsers allow you to control cookies through their settings. You can typically block all cookies, accept only first-party cookies, or delete existing cookies. Note that blocking essential cookies will prevent the platform from functioning correctly.
Opt-Out Tools
For interest-based advertising, you may also use industry opt-out tools such as the NAI Opt-Out or Your Online Choices (EU).
9. Do Not Track
Some browsers transmit a "Do Not Track" (DNT) signal. Our platform currently does not respond differently to DNT signals, as there is no consistent industry standard for their interpretation. You can use our cookie preference center to control tracking independently of DNT browser settings.
10. Changes to This Policy
We may update this Cookie Policy to reflect changes in technology, regulation, or our practices. We will update the "Last updated" date and, for material changes, provide notice via the platform or email.
11. Contact
For questions about our use of cookies, please contact:
RateAI, Inc. — Privacy Team
Email: privacy@rateai.ai
Website: www.rateai.ai